TERMS OF SERVICE

ORSAVIN

Website: https://ORSAVIN.store
Customer Support: help@ORSAVIN.store
Last Updated: 29 October 2026

1. Overview

Welcome to ORSAVIN.

These Terms of Service ("Terms") govern your access to and use of our website, including the purchase of products, use of website features and interaction with services made available through https://ORSAVIN.store.

Throughout these Terms, "ORSAVIN", "we", "us" and "our" refer to the business operating the ORSAVIN online store.

By accessing our website or placing an order, you agree to comply with these Terms, subject to your statutory rights under applicable United Kingdom law.

Please read these Terms carefully before purchasing products or using our website.

Nothing in these Terms limits or excludes any consumer rights that cannot lawfully be excluded.

2. Business Information

Trading Name: ORSAVIN
Website: https://ORSAVIN.store
Customer Service Email: help@ORSAVIN.store
Primary Market: United Kingdom
Website Language: English (United Kingdom)
Transaction Currency: Pounds Sterling (GBP — £)

Additional information concerning the legal business operator, its geographical address and applicable registration details will be made available through the website's Legal Notice or Contact Information page.

3. Eligibility and Use of the Website

By using our website, you agree to use it lawfully and responsibly.

You must not:

• Use our website for unlawful, fraudulent or misleading activities.

• Attempt to gain unauthorised access to our systems or other users' information.

• Introduce viruses, malware or harmful software.

• Interfere with the website's security or normal operation.

• Use automated systems to disrupt our services.

• Reproduce protected website content without appropriate permission.

• Submit false, inaccurate or misleading information in connection with an order.

We may take proportionate steps to prevent misuse of our services, including restricting access where reasonably necessary.

Any restrictions will be implemented consistently with applicable law and will not remove rights arising from valid consumer contracts.

4. Products and Product Information

ORSAVIN specialises in men's fashion, clothing, footwear and accessories.

We aim to provide accurate and clear information about products displayed on our website.

Product listings may include:

• Product descriptions and specifications.

• Available sizes and colours.

• Materials and relevant characteristics.

• Product photographs.

• Pricing and promotional information.

• Availability and delivery information.

We take reasonable care to ensure that product descriptions, images and other information are accurate.

However, colours may appear slightly different depending on device settings, screen calibration and lighting.

Such variations do not affect your statutory rights where products fail to match their descriptions or otherwise meet legal requirements.

All products must comply with applicable consumer protection legislation.

5. Prices and Currency

All prices displayed on ORSAVIN.store for customers in the United Kingdom are expressed in Pounds Sterling (£ GBP), unless clearly stated otherwise.

The total price payable will be presented before an order is submitted.

Where applicable, prices will include Value Added Tax (VAT) and other mandatory taxes.

Any additional charges, including delivery charges, will be disclosed clearly before checkout.

We will not impose undisclosed mandatory charges or add optional payments without the customer's express consent.

We reserve the right to change product prices for future purchases.

Price changes will not retrospectively alter the agreed price of an order that has already resulted in a binding contract, except where a lawful agreement or remedy applies.

Promotions and discounts will be presented transparently and must not be misleading.

6. Placing an Order

To place an order through ORSAVIN.store, customers should:

1. Select their desired products.

2. Choose available sizes, colours and quantities.

3. Add products to their shopping basket.

4. Review their order information.

5. Enter accurate billing and delivery details.

6. Select an available delivery method.

7. Review the total price, including applicable charges.

8. Complete payment using an accepted payment method.

Customers will be given a reasonable opportunity to identify and correct input errors before submitting an order.

The checkout process will clearly indicate where an order involves an obligation to pay.

After an order is submitted, we will provide an electronic acknowledgement.

An acknowledgement of receipt does not necessarily mean that the order has been accepted.

A binding sales contract is formed when ORSAVIN expressly accepts the order, normally through an order acceptance or dispatch confirmation, as clearly communicated during checkout.

Once a contract has been formed, both parties are bound by its applicable terms and statutory obligations.

7. Order Acceptance and Availability

All orders are subject to product availability and successful payment authorisation.

Before a binding contract is formed, ORSAVIN may decline an order for legitimate reasons, including:

• An item becoming unavailable.

• Incomplete or materially incorrect delivery information.

• Payment authorisation failure.

• Reasonable evidence of fraudulent activity.

• A clear and genuine pricing or listing error.

If payment has been taken for an order that is not accepted, the payment will be refunded without undue delay.

Once a binding contract has been formed, we will not cancel or change the order arbitrarily.

If we are unable to fulfil a confirmed order, we will contact the customer and provide the appropriate remedy under applicable law.

8. Payments

Payments must be completed using one of the payment methods offered at checkout.

Available payment methods may depend on the customer's location and the payment providers integrated into our website.

Payment processing may be provided by authorised third-party payment service providers.

Customers agree to provide accurate payment details and confirm that they are authorised to use their selected payment method.

We take reasonable steps to protect payment transactions and comply with applicable security and data protection requirements.

Payment information is handled in accordance with our Privacy Policy and the practices of the relevant payment service provider.

ORSAVIN does not guarantee that every payment method will be available at all times.

9. Shipping and Delivery

ORSAVIN offers delivery options to eligible destinations in the United Kingdom.

Available shipping methods, applicable charges and estimated delivery times will be clearly presented during checkout or in our Shipping Policy.

Delivery estimates are provided in good faith.

Unless a different delivery period has been agreed with the customer, goods must ordinarily be delivered without undue delay and within 30 days after the contract is formed, in accordance with applicable consumer law.

Where a delivery deadline is missed, customers may have the right to request delivery within an appropriate additional period or to terminate the contract in circumstances provided by law.

Where delivery by an agreed date is essential, additional statutory rights may apply.

ORSAVIN remains responsible for goods until they come into the physical possession of the customer or a person identified by the customer to receive them, subject to applicable statutory exceptions.

Customers are encouraged to ensure that delivery details are accurate.

For further information, please consult our Shipping Policy.

10. Delivery Problems

If an order is delayed, lost, damaged during transit or delivered incorrectly, customers should contact:

help@ORSAVIN.store

We will make reasonable efforts to investigate the issue and provide the appropriate remedy.

Where goods are lost or damaged before the risk legally passes to the customer, ORSAVIN remains responsible.

We will not automatically transfer responsibility to the customer merely because a parcel has been marked as dispatched or delivered by a carrier.

Applicable statutory rights remain unaffected.

11. Returns, Refunds and Exchanges

ORSAVIN respects the consumer's statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Customers purchasing eligible products online generally have the right to cancel within 14 days after receiving their goods, without providing a reason.

After notifying us of cancellation within the applicable period, customers generally have a further 14 days to return the products.

Refunds will be processed within the legally applicable time limits.

Customers may also have additional rights where goods are:

• Faulty or defective.

• Not of satisfactory quality.

• Not as described.

• Not fit for their intended purpose.

• Incorrectly supplied.

For detailed instructions concerning returns, cancellation, exchanges, return shipping and refunds, please consult our Return & Refund Policy.

Nothing in these Terms restricts the exercise of statutory consumer rights.

12. Consumer Rights and Product Quality

All goods sold by ORSAVIN must comply with the Consumer Rights Act 2015.

Products must be:

• Of satisfactory quality.

• Fit for their intended purpose.

• As described.

• Consistent with applicable pre-contract information and legal requirements.

Where goods do not conform to the contract, customers may be entitled to remedies such as repair, replacement, price reduction or rejection and refund.

Qualifying faulty goods may be subject to the statutory 30-day short-term right to reject.

Additional remedies may apply after that period.

ORSAVIN will not impose terms that unlawfully exclude or restrict these remedies.

13. Product Availability and Stock Information

We aim to display accurate stock information.

However, inventory availability may change as orders are processed.

If a product becomes unavailable before an order is accepted, we may contact the customer to offer an alternative or explain that the order cannot be fulfilled.

Customers are not required to accept substitute products.

If an accepted order cannot be fulfilled, the customer's applicable legal remedies will be respected.

14. Promotions, Discounts and Special Offers

ORSAVIN may occasionally offer promotional campaigns, discount codes, bundle offers or special pricing.

Promotional conditions will be communicated clearly, including any relevant eligibility requirements or expiry dates.

We will not engage in misleading pricing practices, fabricate discounts or conceal mandatory charges.

Discount codes may be subject to reasonable conditions disclosed before purchase.

Promotional terms will not override mandatory consumer rights.

Where a promotion is withdrawn or modified, changes will apply prospectively and will not unfairly alter existing contracts.

15. Accuracy of Customer Information

Customers are responsible for providing accurate information necessary to process and fulfil their orders.

This may include:

• Full name.

• Billing address.

• Delivery address.

• Contact email.

• Telephone number, where required.

• Relevant delivery instructions.

If submitted information is incorrect, customers should contact us promptly.

We will make reasonable efforts to accommodate corrections where possible.

We will not use this provision to avoid responsibility for errors caused by ORSAVIN or its contracted delivery providers.

16. Customer Accounts

Where customer account functionality is available, customers are responsible for maintaining the confidentiality of their login credentials.

Customers should notify us if they suspect unauthorised account access.

We may implement reasonable security measures, including temporary account restrictions, to protect customers and the website.

Customers will not automatically be held responsible for unauthorised transactions merely because their account credentials were used.

Any liability will be assessed according to applicable law and the circumstances of the incident.

17. Intellectual Property

Unless otherwise stated, the original branding, designs, logos, text, graphics and other protected materials used by ORSAVIN are owned by ORSAVIN or used with appropriate permission.

Applicable intellectual property rights may include:

• Copyright.

• Trade marks.

• Design rights.

• Database rights.

• Other legally recognised intellectual property protections.

Users may access website content for lawful personal shopping and informational purposes.

Commercial reproduction, redistribution or exploitation of protected material may require permission from the relevant rights holder.

Nothing in these Terms limits lawful uses permitted by copyright or other applicable legislation.

18. Third-Party Services and Links

Our website may contain links to third-party websites or integrate services operated by external providers.

Examples may include payment processors, shipping providers and customer support services.

Third-party websites may be subject to their own terms and privacy policies.

ORSAVIN is not responsible for unrelated third-party content or services outside its control.

However, the use of third-party providers does not remove our statutory obligations to customers under contracts concluded with ORSAVIN.

19. Privacy and Personal Data

We respect the privacy of our customers and process personal data in accordance with applicable data protection legislation, including:

• UK General Data Protection Regulation (UK GDPR).

• Data Protection Act 2018.

• Privacy and Electronic Communications (EC Directive) Regulations 2003, where applicable.

Personal information may be processed for legitimate purposes such as:

• Processing and fulfilling orders.

• Managing payments.

• Arranging deliveries.

• Providing customer support.

• Meeting legal obligations.

• Preventing fraud.

• Sending marketing communications where permitted by law.

Further information, including lawful bases for processing, retention periods, individuals' rights and relevant third-party disclosures, will be provided in our Privacy Policy.

20. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, improve usability and, where authorised, analyse website activity or provide personalised content.

Non-essential cookies and related technologies will be managed in accordance with applicable privacy and electronic communications legislation.

Where legally required, we will seek valid consent before using non-essential technologies.

Further information will be made available through our Privacy Policy or Cookie Policy.

21. Prohibited Conduct

Users must not use ORSAVIN.store to:

• Commit fraud or other unlawful acts.

• Misrepresent their identity for unlawful purposes.

• Attempt unauthorised access to website systems.

• Distribute malicious software.

• Infringe third-party intellectual property rights.

• Interfere with other users' lawful access.

• Collect personal data unlawfully.

• Engage in conduct that compromises website security.

We may respond to suspected unlawful activity through proportionate security measures and, where appropriate, cooperation with competent authorities.

22. Website Availability

We aim to maintain a reliable and secure online shopping experience.

Occasionally, our website may be temporarily unavailable due to maintenance, technical issues, security incidents or circumstances outside our reasonable control.

We will take reasonable steps to restore affected services.

We do not promise uninterrupted website availability.

However, this provision does not exclude responsibility where applicable law requires us to provide a remedy for losses caused by our failure to meet contractual obligations.

23. Limitation of Liability

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, nothing excludes or restricts liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights where liability cannot lawfully be excluded.

• Other liabilities that cannot legally be excluded or restricted.

ORSAVIN remains responsible for reasonably foreseeable loss or damage caused by a breach of contract or failure to exercise reasonable care and skill, where applicable.

We are not responsible for losses that are not reasonably foreseeable, except where liability cannot lawfully be restricted.

Where goods are purchased by consumers for personal use, we do not seek to exclude remedies that the law makes available for defective products, delayed delivery or failure to perform the contract.

Any limitation of liability will be interpreted fairly and in accordance with applicable consumer protection legislation.

24. Events Outside Our Reasonable Control

Occasionally, circumstances beyond our reasonable control may affect our ability to perform contractual obligations.

Examples may include severe weather, significant transportation disruption, natural disasters or other exceptional events.

Where such an event occurs, we will take reasonable steps to inform affected customers and minimise disruption.

We will not treat such circumstances as automatically removing the customer's right to a refund or other statutory remedy.

If performance is significantly delayed or becomes impossible, the customer's legal rights will apply.

25. Complaints and Dispute Resolution

We aim to resolve complaints fairly, promptly and transparently.

If you experience a problem with a product, order or service, please contact:

help@ORSAVIN.store

When submitting a complaint, please provide your order number and a description of the issue.

We will review the matter and work towards an appropriate resolution.

Where a complaint cannot be resolved directly, customers may seek independent consumer advice or pursue available legal remedies.

Customers in the United Kingdom may obtain guidance from appropriate consumer advice organisations and relevant enforcement authorities.

Nothing in these Terms prevents customers from exercising their legal rights or bringing proceedings before a court with appropriate jurisdiction.

26. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of the United Kingdom, taking account of the jurisdiction relevant to the consumer and the contractual relationship.

Where a customer is habitually resident in England, Wales, Scotland or Northern Ireland, mandatory consumer protections applicable in that jurisdiction will remain unaffected.

Nothing in these Terms deprives consumers of mandatory legal protections or their rights to bring proceedings in a court that has jurisdiction under applicable law.

Any disputes will be handled in accordance with relevant legal requirements.

27. Changes to These Terms

ORSAVIN may update these Terms from time to time to reflect:

• Changes in applicable legislation.

• Updates to our business operations.

• Changes to website functionality.

• Security or operational requirements.

• Improvements to customer information.

Updated Terms will be published on https://ORSAVIN.store with the relevant revision date.

Changes will not automatically apply retrospectively to existing sales contracts or remove rights already acquired by customers.

Customers are encouraged to review the Terms periodically.

28. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be ineffective to the extent required by law.

The remaining provisions will continue to apply where legally and practically possible.

Any interpretation must remain consistent with mandatory consumer protection requirements.

29. Entire Agreement

These Terms, together with the applicable product information, checkout disclosures, order confirmation and relevant policies, form part of the contractual framework governing purchases from ORSAVIN.

Relevant policies may include:

• Return & Refund Policy.

• Shipping Policy.

• Privacy Policy.

• Cookie Policy, where applicable.

• Other terms expressly disclosed before purchase.

Nothing in this section excludes pre-contract information that is legally binding or restricts remedies for misrepresentation.

Where terms conflict, mandatory consumer protection legislation will prevail.

30. Contact Information

For enquiries concerning these Terms, product purchases, delivery, refunds or customer service, please contact:

ORSAVIN

Website: https://ORSAVIN.store
Customer Support: help@ORSAVIN.store
Market: United Kingdom
Currency: GBP (£)

We aim to respond to customer enquiries in a professional and timely manner.

31. Applicable Consumer Protection Legislation

These Terms are intended to operate consistently with applicable United Kingdom legislation, including, where relevant:

Consumer Rights Act 2015
Establishes statutory consumer rights concerning goods, services and digital content and regulates unfair consumer contract terms.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Provides requirements concerning pre-contract information, distance contracts, cancellation rights and certain additional charges.

Digital Markets, Competition and Consumers Act 2024
Contains consumer protection provisions addressing unfair commercial practices, misleading information and other regulated trading conduct.

Electronic Commerce (EC Directive) Regulations 2002
Provides requirements relevant to certain online services and electronic contracting.

UK General Data Protection Regulation and Data Protection Act 2018
Establish requirements for lawful personal data processing and the protection of individuals' information.

Privacy and Electronic Communications (EC Directive) Regulations 2003
Regulates certain electronic communications, direct marketing activities and the use of relevant tracking technologies.

These references are intended to provide a general legal framework and do not constitute an exhaustive list of every law or regulation potentially applicable to ORSAVIN.

32. Final Provisions

By using our website and placing an order, customers acknowledge the Terms made available to them, subject to the requirements for valid contract formation and applicable consumer law.

ORSAVIN is committed to:

• Providing transparent product information.

• Displaying clear pricing and delivery charges.

• Respecting statutory cancellation rights.

• Supplying goods that meet applicable legal standards.

• Protecting customer information.

• Addressing customer concerns fairly.

• Maintaining responsible online retail practices.

Nothing in these Terms overrides rights granted to consumers by applicable legislation.

ORSAVIN
Refined Style. Timeless Confidence.

Website: https://ORSAVIN.store
Email: help@ORSAVIN.store

© 2026 ORSAVIN. All rights reserved.