Refund policy
RETURN & REFUND POLICY
ORSAVIN
Website: https://ORSAVIN.store
Customer Support: help@ORSAVIN.store
Last Updated: 29 October 2026
1. Introduction
At ORSAVIN, we are committed to providing our customers with quality men's fashion and a reliable shopping experience.
We understand that occasionally a product may not meet your expectations. Our Return & Refund Policy explains your rights and the procedures for cancelling orders, returning products, requesting refunds and reporting faulty or incorrectly supplied goods.
This policy has been prepared with reference to applicable United Kingdom consumer protection legislation, including:
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Consumer Rights Act 2015
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Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
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Applicable provisions of the Digital Markets, Competition and Consumers Act 2024
Nothing in this policy excludes, restricts or otherwise affects your statutory consumer rights.
2. Your Right to Cancel – 14-Day Cooling-Off Period
Under the Consumer Contracts Regulations 2013, customers purchasing eligible products online generally have the legal right to cancel their order within 14 days of receiving their goods, without providing a reason.
The cancellation period expires 14 days after the day on which you, or a third party nominated by you other than the carrier, takes physical possession of the goods.
Where multiple goods are purchased in a single order and delivered separately, the cancellation period generally begins after the final item has been received.
To exercise your right to cancel, you must inform ORSAVIN of your decision before the cancellation period expires.
You may notify us by emailing:
Please include your order number and a clear statement confirming that you wish to cancel your purchase.
You are not required to explain your reason for cancelling.
3. Returning Products Following Cancellation
After notifying us of your decision to cancel, you must send the goods back without undue delay and no later than 14 days after communicating your cancellation.
Customers may inspect and try on clothing in the same manner as they would reasonably be permitted to do in a physical shop.
For example, you may try on a jacket, jumper or pair of trousers to check the size and fit.
However, handling products beyond what is necessary to establish their nature, characteristics and functionality may result in a deduction from your refund to reflect any reduction in value, where permitted by law.
We recommend returning products with their original labels, accessories and packaging wherever possible.
The absence of original packaging alone does not automatically remove your statutory right to cancel.
4. How to Request a Return
To initiate a return, please contact our customer support team:
Email: help@ORSAVIN.store
Include the following information:
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Your full name
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Your order number
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The product or products you wish to return
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Your request for cancellation, refund or exchange
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A description of any product defect or incorrect delivery, where applicable
Our customer support team will provide the relevant return instructions and the designated return address.
Important: Customers must be given an appropriate physical return address. The return destination and any applicable return postage charges will be communicated in accordance with UK consumer law.
Please retain proof of postage when returning items.
5. Return Shipping Costs
Change-of-Mind Returns
Where you exercise your statutory cancellation right because you have changed your mind, you will be responsible for the direct cost of returning the goods, provided this responsibility was properly disclosed to you before purchase.
ORSAVIN will not impose additional administrative or restocking fees for exercising your statutory cancellation rights.
Faulty, Damaged or Incorrect Products
If your item is faulty, not as described, or does not meet the requirements of the Consumer Rights Act 2015, ORSAVIN will bear the necessary and reasonable return costs associated with providing the remedy to which you are legally entitled.
We may provide a prepaid return label or arrange another appropriate return method.
Please contact us before returning a faulty or incorrectly supplied product so that we can assist you.
6. Refund Eligibility
You may be entitled to a refund where:
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You exercise your statutory cancellation right within the applicable period.
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Your product is faulty or defective.
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Your item does not match its advertised description.
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The goods are not of satisfactory quality.
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The goods are not fit for their intended purpose.
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An incorrect item has been delivered.
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You are otherwise entitled to a refund under applicable consumer legislation.
Any reduction to a cancellation refund for excessive handling will be assessed fairly and only where legally permitted.
ORSAVIN reserves the right to inspect returned goods to determine the appropriate statutory remedy, but this will not delay or restrict refunds beyond the limits permitted by law.
7. Refund Processing Times
For eligible cancellations of goods, refunds will be issued without undue delay and, where ORSAVIN has not offered to collect the goods, no later than 14 days after:
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The date on which we receive the returned goods; or
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The date on which you provide satisfactory evidence that the goods have been sent back, if earlier.
Where an order is cancelled before the goods are dispatched, the refund will be processed within the legally applicable period.
Refunds will ordinarily be made using the same payment method used for the original transaction unless you expressly agree otherwise.
No additional fee will be charged for receiving a statutory refund.
The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.
8. Original Delivery Charges
When you validly cancel an eligible order under the statutory cooling-off provisions, ORSAVIN will refund the original standard delivery charge, where applicable.
If you selected a more expensive delivery option, such as express or premium delivery, we are only required to refund an amount equivalent to the least expensive qualifying standard delivery option offered when you placed your order.
Any refund of delivery costs will be handled in accordance with applicable consumer legislation.
9. Faulty or Defective Goods – Consumer Rights Act 2015
All goods supplied by ORSAVIN must:
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Be of satisfactory quality.
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Be fit for their intended purpose.
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Match their description.
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Comply with applicable consumer protection requirements.
If a product fails to meet these legal standards, you may be entitled to a refund, repair, replacement or price reduction.
Within 30 Days
Where qualifying goods are faulty or otherwise fail to conform to the contract, customers will generally have a short-term right to reject them within 30 days and receive a full refund.
The relevant statutory time limits and any legally applicable exceptions will be observed.
After 30 Days
After the initial short-term rejection period, customers may be entitled to request a repair or replacement.
If a repair or replacement is impossible, unsuccessful, disproportionate or cannot be provided within a reasonable time without significant inconvenience, the customer may be entitled to a price reduction or final right to reject, in accordance with the Consumer Rights Act 2015.
Within the First Six Months
Where a qualifying fault becomes apparent within the first six months after delivery, the law generally presumes that the fault existed at the time of delivery unless the retailer demonstrates otherwise or the presumption is incompatible with the nature of the goods or fault.
Longer-Term Consumer Rights
Your statutory rights may continue beyond six months.
Depending on the circumstances and the applicable jurisdiction, certain contractual claims may be brought for up to six years in England and Wales or within the relevant five-year prescriptive period in Scotland.
These periods do not constitute a guarantee that products will remain free from defects for that entire duration.
10. Damaged or Incorrect Deliveries
If you receive an item that is damaged, defective or different from the product ordered, please contact us at:
We recommend including photographs of the affected product, its packaging and any relevant labels where reasonably possible.
Photographs are helpful for investigating the issue but are not an absolute condition of exercising your statutory rights.
We will assess the circumstances and provide the legally appropriate remedy, which may include:
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A replacement product
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A repair, where appropriate
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A full or partial refund
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Another remedy permitted by consumer legislation
We will not require customers to pay necessary return costs for goods that fail to meet statutory requirements.
11. Exchanges
If you wish to exchange an item for a different size, colour or style, please contact:
Exchanges for non-faulty goods are subject to product availability and our voluntary exchange arrangements.
Where an exchange is unavailable, you may exercise your statutory cancellation rights within the applicable period and place a new order.
Exchanges do not replace or diminish any rights provided by UK consumer law.
12. Exceptions to the Statutory Right to Cancel
Certain products may be excluded from the statutory change-of-mind cancellation right, where an applicable legal exception applies.
Examples include:
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Goods made to the customer's specifications or clearly personalised.
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Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
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Other goods specifically excluded by the applicable regulations.
These exceptions will only apply where the legal conditions are satisfied.
For example, an ordinary item of clothing does not automatically become non-returnable merely because its original packaging has been opened.
A product excluded from change-of-mind cancellation rights may still be covered by statutory remedies if it is faulty, not as described or otherwise fails to meet legal standards.
13. Sale and Discounted Items
Products purchased during sales, promotions or discount campaigns remain protected by applicable statutory consumer rights.
Customers generally retain their right to cancel eligible online purchases within the statutory cooling-off period, regardless of whether the item was purchased at full price or at a discount.
Discounted items that are faulty or not as described are also subject to the remedies provided by consumer protection legislation.
ORSAVIN will not use the designation "sale", "clearance" or "final sale" to exclude rights that cannot legally be restricted.
14. Missing or Lost Parcels
If your order has not arrived, please contact our support team at:
We will investigate the delivery status with the relevant carrier.
Where goods are lost before the risk has legally passed to the customer, ORSAVIN remains responsible for fulfilling its obligations under the sales contract.
Where appropriate, we will arrange a replacement or refund in accordance with applicable law.
15. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please email:
We will attempt to process your cancellation before shipment.
If the order has already entered the delivery process, you may still exercise your applicable statutory cancellation rights.
Dispatch of an order does not, by itself, remove a consumer's legal right to cancel.
16. Refunds for Promotional Offers
Where an order includes a promotional discount, bundle offer or other special purchase incentive, any refund will be calculated in accordance with the amount paid, the applicable promotion terms and your statutory rights.
Where only part of an order is cancelled or returned, we will assess the refund fairly and transparently.
Promotional conditions will not override mandatory consumer protection legislation.
17. Payment Disputes and Chargebacks
If you believe a payment has been taken incorrectly, an order has not been fulfilled or a refund has not been processed appropriately, please contact ORSAVIN in the first instance.
Email: help@ORSAVIN.store
We will make reasonable efforts to investigate and resolve the matter.
Nothing in this section prevents you from contacting your bank, card issuer, payment provider, consumer protection authority or other relevant organisation to exercise your legal rights.
18. Consumer Protection and Fair Treatment
ORSAVIN is committed to treating customers fairly and communicating return and refund conditions clearly.
We will not knowingly impose contractual conditions that unlawfully restrict statutory remedies or misrepresent customer rights.
Our return procedures are intended to comply with applicable requirements concerning consumer information, cancellation rights, unfair commercial practices and statutory remedies.
19. Changes to This Policy
ORSAVIN may update this Return & Refund Policy from time to time to reflect changes in legal requirements, business operations or customer service procedures.
The latest version will be published on:
Any changes will not retrospectively remove statutory rights or contractual protections that apply to purchases already made.
20. Contact Information
For questions regarding returns, refunds, cancellations, exchanges or consumer rights, please contact:
ORSAVIN
Website: https://ORSAVIN.store
Email: help@ORSAVIN.store
Customer Support: Online Customer Service
Our team will assist with enquiries concerning eligible returns and refunds.
21. Statutory Rights
Nothing in this Return & Refund Policy affects your rights under applicable United Kingdom consumer law.
In particular, this policy is intended to operate consistently with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where any provision of this policy conflicts with mandatory applicable law, the relevant legal requirements will prevail.
Model Cancellation Form
You may use the following form to cancel your order, although you are not required to use this particular format.
To: ORSAVIN
Email: help@ORSAVIN.store
I hereby give notice that I cancel my contract of sale for the following goods:
Order Number: ____________________
Product(s): ____________________
Ordered on: ____________________
Received on: ____________________
Customer Name: ____________________
Customer Address: ____________________
Date: ____________________
Signature: ____________________ (only if this form is submitted on paper)
ORSAVIN — Refined Style. Timeless Confidence.
Website: https://ORSAVIN.store
Customer Support: help@ORSAVIN.store