Shipping policy

SHIPPING POLICY

ORSAVIN

Website: https://ORSAVIN.store
Customer Support: help@ORSAVIN.store
Last Updated: 29 October 2026

1. Introduction

At ORSAVIN, we are committed to providing a reliable, convenient and transparent delivery experience for our customers throughout the United Kingdom.

We understand the importance of receiving your purchases safely and within a reasonable timeframe. Our Shipping Policy outlines the available delivery options, estimated shipping times, charges, tracking information and procedures for dealing with delivery-related issues.

By placing an order through our website, you acknowledge the shipping information presented during checkout, subject to your statutory rights under applicable United Kingdom consumer protection legislation.

2. Shipping Destinations

ORSAVIN primarily serves customers within the United Kingdom, including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

Delivery availability may depend on the destination and the shipping options offered during checkout.

Where delivery restrictions apply to particular locations, these will be communicated before the customer completes their purchase.

Customers are responsible for providing accurate and complete delivery information.

3. Available Shipping Methods

We offer two delivery options for eligible orders.

Standard Shipping — FREE

Estimated Delivery Time: 5–12 Business Days

Standard Shipping is available free of charge for eligible deliveries within the United Kingdom.

Benefits include:

  • Free standard delivery.

  • Estimated delivery within 5–12 business days.

  • Careful handling of orders.

  • Secure packaging.

  • Delivery tracking where provided by the carrier.

No standard shipping charge will be added to eligible orders.

Express Shipping — PAID

Estimated Delivery Time: 5–8 Business Days

Express Shipping is available to customers who prefer a faster delivery option.

Benefits include:

  • Priority delivery service.

  • Estimated delivery within 5–8 business days.

  • Secure packaging and handling.

  • Tracking information where available.

  • A convenient alternative to standard delivery.

Express Shipping is a paid service.

The applicable shipping charge will be clearly displayed during checkout before the customer confirms payment.

Customers are never required to select Express Shipping.

4. Delivery Time Estimates

Our estimated delivery times are:

Shipping Method Estimated Delivery Cost
Standard Shipping 5–12 business days FREE
Express Shipping 5–8 business days Paid — shown at checkout

Business days generally refer to Monday to Friday, excluding UK bank holidays.

Delivery times are estimates and may vary depending on the shipping destination, carrier availability and other relevant circumstances.

Any applicable order processing period will be clearly communicated before purchase and reflected in the delivery information provided to customers.

Where a specific delivery period is expressly agreed with the customer, ORSAVIN will comply with that contractual obligation and the applicable statutory requirements.

5. Order Processing

After an order is placed, ORSAVIN will begin the necessary steps to verify, prepare and arrange shipment.

Order processing may include:

  • Payment confirmation.

  • Product availability verification.

  • Order preparation.

  • Quality checks where applicable.

  • Secure packaging.

  • Handover to the delivery provider.

When the order has been dispatched, customers will receive a shipping confirmation where the necessary contact information has been provided.

Any processing delays affecting the agreed delivery arrangements will be communicated appropriately.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, we aim to provide a shipping confirmation by email.

Where tracking is supported by the delivery provider, the confirmation may include:

  • Your order reference.

  • Shipping confirmation.

  • Carrier information.

  • Tracking number.

  • Tracking instructions or a tracking link.

Tracking updates are supplied by the relevant delivery provider and may not be immediately available after dispatch.

If you have concerns about the status of your order, please contact:

help@ORSAVIN.store

7. Delivery Delays

Although we aim to meet our estimated delivery times, occasional delays may occur.

Potential causes include:

  • Severe weather conditions.

  • Carrier disruptions.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • Exceptional logistical circumstances.

  • Other events beyond our reasonable control.

Where we become aware of a significant delay, we will take reasonable steps to inform the affected customer.

Delivery estimates do not remove or restrict statutory rights.

Where goods are not delivered within an agreed delivery period, customers may be entitled to require delivery within an appropriate additional period or terminate the contract in circumstances prescribed by the Consumer Rights Act 2015.

Where delivery by a particular date is essential and the relevant legal conditions apply, the customer may have the right to terminate the contract without granting additional time.

8. Delivery Responsibility

ORSAVIN remains responsible for goods until they are delivered into the physical possession of the customer or a person identified by the customer to receive them, subject to applicable statutory exceptions.

Responsibility does not automatically pass to the customer merely because an order has been dispatched or marked as delivered by a carrier.

Where the customer independently commissions a carrier not offered by ORSAVIN, different statutory risk-transfer rules may apply.

We will assess delivery issues fairly and in accordance with applicable consumer law.

9. Incorrect or Incomplete Delivery Addresses

Customers should verify their delivery information before completing an order.

Please ensure that the following details are correct:

  • Recipient's full name.

  • Street address and building number.

  • Flat or apartment number, where applicable.

  • Town or city.

  • Postcode.

  • Country.

  • Relevant contact details.

If you notice an error after placing your order, please contact us promptly at:

help@ORSAVIN.store

We will make reasonable efforts to update the delivery details before dispatch.

Once a parcel has entered the delivery network, changes may not always be possible.

Any additional costs or consequences arising from incorrect customer-supplied information will be assessed according to the circumstances and applicable law.

10. Lost or Missing Parcels

If your parcel has not arrived within the applicable delivery period, please contact our customer service team.

Email: help@ORSAVIN.store

Please provide your order number and relevant delivery information.

We will investigate the matter with the delivery provider.

Where goods are lost before responsibility has legally passed to the customer, ORSAVIN will provide an appropriate remedy, which may include replacement or refund.

Customers will not be required to resolve a carrier's failure independently where ORSAVIN remains legally responsible for delivery.

11. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Where available, photographs of the packaging and damaged products may assist our investigation.

However, providing photographs is not an absolute condition of exercising statutory consumer rights.

Products damaged before the legal transfer of risk remain the responsibility of ORSAVIN.

We will provide the appropriate remedy under applicable consumer protection legislation.

12. Failed Delivery Attempts

A delivery provider may attempt delivery when the recipient is unavailable.

Depending on the carrier's procedures, the parcel may be:

  • Offered for redelivery.

  • Held at an appropriate collection location.

  • Returned to the sender.

Customers should follow any reasonable delivery instructions provided by the carrier.

Where a parcel is returned to ORSAVIN, we will contact the customer where appropriate to determine the next steps.

Any arrangements concerning additional delivery costs will be handled transparently and in accordance with applicable law.

13. Multiple Parcels and Split Deliveries

Occasionally, an order containing several items may be delivered in separate parcels.

Where applicable, customers may receive separate dispatch confirmations or tracking references.

Where goods forming part of one order are delivered separately, relevant cancellation and delivery rights will be determined in accordance with the applicable statutory provisions.

Customers will not be charged additional shipping fees that were not properly disclosed and agreed before purchase.

14. Shipping Costs and Transparency

ORSAVIN is committed to displaying delivery charges transparently.

Standard Shipping: Free for eligible UK orders.

Express Shipping: Paid, with the applicable charge displayed before checkout completion.

Customers will be informed of any additional mandatory delivery-related charges before entering into the purchase contract.

We will not impose undisclosed delivery fees or add optional paid services without the customer's express consent.

15. Cancellations Before Dispatch

Customers who wish to cancel an order should contact us at:

help@ORSAVIN.store

We will make reasonable efforts to process cancellation requests before dispatch.

Where an order has already been shipped, the customer may still exercise applicable statutory cancellation rights.

Further information is available in our Return & Refund Policy.

16. Returns and Shipping Refunds

Eligible online purchases are generally subject to a 14-day statutory cancellation period.

Where a customer validly exercises this right, ORSAVIN will refund the original standard delivery charge where one was paid and the law requires reimbursement.

Where a customer selected Express Shipping, we are generally not required to refund the additional amount paid above the least expensive qualifying standard delivery option.

Since ORSAVIN offers a free Standard Shipping option for eligible orders, the additional Express Shipping charge will generally not be refundable on a statutory change-of-mind cancellation, unless otherwise required by law.

Different remedies may apply where goods are faulty, incorrectly supplied or not delivered in accordance with contractual and statutory requirements.

For further details, please consult our Return & Refund Policy.

17. UK Consumer Protection and Delivery Rights

This Shipping Policy is intended to operate in accordance with applicable United Kingdom legislation, including:

Consumer Rights Act 2015

Establishes consumer rights and requirements concerning delivery, contractual performance and the transfer of risk.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Provides requirements concerning pre-contract information, cancellation rights and certain consumer protections relevant to distance selling.

Digital Markets, Competition and Consumers Act 2024

Contains provisions relevant to fair commercial practices, consumer information and transparent trading.

Where no delivery time has been agreed, applicable law generally requires goods to be delivered without undue delay and within 30 days after the contract is formed.

Where a different delivery period has been agreed, the agreed terms and statutory rights concerning late delivery will apply.

Nothing in this Shipping Policy excludes or restricts rights that cannot lawfully be limited.

18. Changes to This Shipping Policy

ORSAVIN may update this Shipping Policy to reflect changes in delivery services, operational procedures, business requirements or applicable legislation.

Any updates will be published on our website.

Changes will not retrospectively remove contractual or statutory rights arising from orders already placed.

19. Customer Support

If you have any questions about shipping options, delivery estimates, tracking or delivery-related concerns, please contact our customer service team.

ORSAVIN

Website: https://ORSAVIN.store
Email: help@ORSAVIN.store
Primary Delivery Market: United Kingdom
Currency: Pounds Sterling (£)

We are committed to providing clear communication and appropriate assistance throughout the delivery process.

ORSAVIN

Refined Style. Timeless Confidence.

Standard Shipping: FREE — 5–12 Business Days
Express Shipping: PAID — 5–8 Business Days

© 2026 ORSAVIN. All rights reserved.